We are committed to providing a high-quality legal service to all our clients. However, if at any stage you are unhappy with the service you have received, we encourage you to let us know as soon as possible so that we can address your concerns promptly and fairly.
Making a complaint will not affect how your matter is handled, and you will not be charged for any time spent dealing with your complaint.
How to Make a Complaint
In the first instance, we recommend that you contact the person handling your matter to discuss your concerns. Many issues can be resolved quickly and informally.
If you would prefer to make a formal complaint, you may do so by contacting us using the details below:
Umaad Sheikh Solicitors
Umaad Sheikh Law LTD
Woodgrange House
46 Woodgrange Road
London E7 0QH
Email: law@umaadsheikh.co.uk
Telephone: 0207 096 6448
Please include:
- Your full name and contact details
- Details of your matter or appointment
- A clear description of your complaint
- The outcome you are seeking
What Happens Next
Once we receive your complaint:
- We will acknowledge your complaint within 5 working days
- Your complaint will be reviewed by a senior member of the firm or the designated Complaints Handler
- We may contact you for further information or clarification
- We aim to provide a full written response within 28 days
If we are unable to provide a full response within this timeframe, we will inform you and provide an updated timescale.
Where appropriate, we may offer an explanation, apology, or other resolution.
If You Are Not Satisfied
If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman, an independent body that investigates complaints about legal services.
You must usually refer your complaint:
- Within 6 months of receiving our final response; and
- No later than 1 year from:
- the date of the act or omission complained about; or
- the date you should reasonably have known there was cause for complaint
Legal Ombudsman Contact Details
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333 (9am – 5pm)
Email: enquiries@legalombudsman.org.uk
Address:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Concerns About Professional Conduct
The Solicitors Regulation Authority (SRA) regulates solicitors and law firms in England and Wales.
You may contact the SRA if you have concerns about serious matters such as:
- Dishonesty or fraud
- Misuse of client money
- Discrimination
- Breaches of professional conduct
The SRA does not deal with complaints about poor service, which are handled by the Legal Ombudsman.
For more information, please visit:
www.sra.org.uk
Our Commitment
We are committed to:
- Handling complaints fairly, transparently, and promptly
- Treating all clients with respect and professionalism
- Learning from feedback to improve our services